Reporting to the Manager, Technical Support, the Technical Support Engineer provides virtual/remote technical consultation and troubleshooting to support installations, conversions, modifications and escalations. Provides remote monitoring and trouble shooting for supported products and engages field technical support as needed. Supports on going customer support for fiel

Associate Customer ServiceTechnician serves as primary customer contact on technical and service related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field suppo

The position operates throughout the U.S. and Canada, and reports directly to SVP of Service Business Development. This position has overall responsibility for evaluating business opportunities to optimize solution and service offerings through understanding of targeted markets, market trends, new technology, customer business issues, and the competitive environment. This

The Contract Administrator is based at Bell and Howell's HQ Durham office, with operations throughout the U.S. and Canada, and reports directly to the Supervisor, Contract Administrator. The Contract Administrator is responsible for the daily financial administration and processing of Service Contracts ensuring compliance with Bell and Howell specifications and requiremen